We have a 30-day money back guarantee refund/return policy, which means you have 30 days after receiving your item to request a return/refund.
To start a return/refund, you can contact us at: 3kingssilica@gmail.com. If you submit for a return/refund, you may not need to return the item. Small order sales (also known as non-bulk or non-wholesale orders) to individuals do not require a return. Wholesale and Bulk purchases must provide proof of defect or problems to receive a refund, and may only receive a partial refund.
You’ll also need the receipt or proof of purchase.
Please inquire before making a bulk purchase to clarify refund terms based on your prospective order. You can always contact us for any refund/return question at 3kingssilica@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not offer exchanges; instead we offer a 30 Day Money Back refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 3kingssilica@gmail.com.